Refund Policy

Refund Policy

Trimo Shop is committed to ensuring your complete satisfaction. Please read our refund policy carefully.

When Are Refunds Applicable?

Refunds are issued in the following situations:

  • You received a defective or damaged product
  • You received the wrong item
  • Your order was cancelled before dispatch
  • The product was out of stock and your payment was already processed

Refund Conditions

  • Refund requests must be made within 3 days of receiving the product
  • Product must be unused and in original packaging
  • Proof of purchase (order ID) must be provided
  • Clear photos of the issue must be submitted

Non-Refundable Situations

  • Change of mind after product is received
  • Opened or used products
  • Products damaged by the customer
  • Shipping charges are non-refundable

Refund Process

  1. Contact us at 01740302845 or trimoshop@gmail.com
  2. Provide your order ID and reason for refund with photos
  3. Our team will review your request within 24–48 hours
  4. If approved, refund will be processed within 5–7 business days

Refund Methods

Refunds are processed via bKash, Nagad, or bank transfer based on your preference.

Contact: 01740302845 | trimoshop@gmail.com